As you know, we have been making wigs for dolls for many years, but a year ago we created our first doll. We received a very positive feedback from the worlwide community to our work, but people from Russian community began to offend us and our creativity. It was our first creation and we loved our work very much, and put our heart and soul into it, trying to create a doll that we like. But we was a beginner artists and our first work was not perfect. we saw her imperfections and constantly made corrections and renew, trying to make our dolls better and better for us and our dear customers.
We decided to casting our dolls ourselves and learned it, we bought equipment and dedicated with our own forces to this difficult work. At the very beginning, our result was not as good as we expected. We worked with "french" resin (semi-transparent) with very short pot live and degassing did not work very good. We could not make perfect castings without bubbles from this resin. In addition, it was very difficult for us to make sending on translucent material, seams was very poorly visible and there could be scratches.
Then we found other high-quality resin and completely solved the problem. However, we had 4 first dolls from semi-transparent resin. They participated in the very first exhibitions. Here is a photo of one of them (not my photo):
This doll was used as a sewing mannequin in our work and sat completely naked in the cabin of our seamstress @Kotyan from February 2017. She really liked her and this woman want to buy her. I was not going to sell this doll, but decided that I could make an exception for my friend and emploee. She wanted a doll with two pairs of breasts, ballet feet, face-up and blushing. For the price, such a set went out in more than $1000 for this artist doll for other customers. I sold it to her for $600, making a big discount, so the doll was out of defective resin. Kotyan knew about this, but bought it in March 2017. She very much fell in love with this doll and always said that she was very pleased with her. Until she left us...
This doll on the photos of Kotyan since Spring, 2017.
After almost a year after buying this artist doll in February 2018 she said that we deceived her and the doll was defective. She saw her doll for a year and suddenly found that she had scratches from the sending. She sewed clothes for her for a year and played with her, in particular using as a model for her Vasilisa workshop. She started calling us scammers on russian bjd club and pretending to be a victim, after so much time, seeing her doll every day.
She showed everywere these photos with scratches on her doll. If they are so horrible how she could have missed them the whole year?
Learning about this, we immediately apologized for the unsuccessful sending on this doll, because we also did not notice these scratches and they were not noticeable under the blushing that other our employee made too.
We are always ready to help the client and we immediately offered her 3 solutions to the problem:
- we are ready to make a full sending again free
- return all money in exchange for this doll and her parts
- Make a new doll Virginia New from the new resin free
@Kotyan roughly refused our help in public communication on Russian BJD club, saying that she did not want to communicate again with us.
She easily polished the scratches of the doll and show the picture.
But she found hidden bubbles in the legs.
This was the reason why we refused this resin. We were not satisfied with the quality of this casting and she knew that the doll was from defective resin.
Then Kotyan began to bring photos of her defective doll everywhere, to say that she was our disgruntled client and we were making only defective dolls, although her doll was given to her without a certificate and a box, and she took it on the same day, and paid her a convenient layaway plan.
She came to us in our Instagram and began to demand that we simply give her money without returning the doll, as we deceived her, and the artist doll, bought at a discount, should cost even less. She just began to extort money from us, claiming that she very much loves this doll, but hates and despises us. I wrote, she spoke a lie and again offered a solve of her problem with doll. But she continued to write slander and I had to banish her.
Our communication on Instagram (it's delited now, then this user is banned):
She promised in her own online diary and anonymous community to continue to persecute us and insult us. For example:
- she lied that I did not create my own dolls and spread this information on the Internet, starting in September 2017.
I could easily prove that this is a lie, and I create all my dolls myself, some from Magic Sculpt, others with 3d. The majority believed my evidence.
- Also Kotyan accused me of homophobia, although she herself worked in our company with her partner for more than a year and I was always correct to her. I am a transgender and suffered a lot of bullying in Russian BJD community after my coming out in my personal online diary in 2017. The people from Russian BJD hobby wanted our dead...
We are very tired, but we continue to live and work in terrible stress because of constant persecution of the initial group of Russian haters who spread slander about us. Our mentaly and phisicaly state of health are very poor now, there are problems with the schedule of making our dolls. We are so exhausted that we can hardly do the job that we loved most in life. But these people with Kotyan will not be able to stop us, even though they threaten to destroy our business and reputation by any means.
We know that people who have been stalking us for a very long time could come here. For example, Vlastelin Nichego (one of BJD club moderators) and @Izrafer, who have persecuted and insulted us for 5 years, and will begin to say that all this is not true. But all this time, I did not offend anyone, I always apologized for my mistakes, I looked for solutions to any problems for my clients and helped everyone who contacted us for free. Over the years, we have successfully completed more than 1500 orders for our customers. And our reputation and service were very good.
Even after all this, I'm still ready to help @Kotyan, although I'm not guilty of anything. I am ready to make a new doll for her or to return the money completely for this one. But she does not need help, she needs to create a hype and gain popularity due to the fact that she tries to blacken us. We will not let her destroy our life, work and creativity, which are so loved by us.
I can not keep silent any longer, it has been going on for 7 months already and I ask for your help, I ask you to stop this harassment and bullying. We have always been honest and sensitive with all our customers and are ready to help.
Now our strength is running out, and the pain is too strong. We are sincerely grateful to everyone for their support in this terrible and difficult time for us.
Sincerely yours,
Kate & Georgy